Help Center
FAQ
Almost all of our products include a size chart, if you are still unsure, feel free to contact us.
Yes, we ship globally.
We accept Apple Pay, American Express, Visa and MasterCard.
We have a 14-day return policy, which means you have 14 days after proceeding an order to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at info@gatsuuga.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at info@gatsuuga.com.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable itemsWe do not accept refunds of products damaged by your own hand, orders you missed to receive from the carrier, receiving a size you chose but doesn't fit you.Unfortunately, we cannot accept returns on sale items or gift cards.
ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
**legal clause**
"Law" means the right of the seller, ie. that in the case of several legal orders, the law of the country where the company is domiciled shall apply in accordance with the Act on International Public and Private Law. Slovak law applies.